Refunds

Two different things can happen. Only one of them is a refund.

When someone takes your minute: no money back

You hold this minute until someone pays more. When that happens you do not get your money back, and nothing is paid to you. This is the game, and it is the same for everyone. It is shown, with a box to tick, before every payment.

When you pay but do not get the minute: all of it back, automatically

While you are at the payment page the minute is kept for you for 10 minutes. If your payment arrives after that and someone else has the minute, or the price has changed in the meantime, you did not get what you paid for. We send the whole payment back at once, to the card you used, without you having to ask. We also email you to say so. It can take your bank a few days to show it.

If your name, message or picture is not accepted

You keep the minute, so there is no refund. You can change the text or the picture from My minutes and it will be looked at again.

If something went wrong

If you were charged twice, or charged and nothing happened at all, tell us and we will put it right.

Last changed on 19 September 2026.